Integrating User-Perceived Quality into
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Integrating User-Perceived Quality into
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| Id. |
42115613 |
| Idioma |
inglés
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| Titulo |
Integrating User-Perceived Quality into |
| Autor(es) |
Allan Kuchinsky,Service User
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| Localización |
http://citeseer.ist.psu.edu/680077.html
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| Versión |
1.0 |
| Estado |
Final
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| Descripción |
As the number of Web users and the diversity of Web applications continues to explode, Web Quality of Service (QoS) is
an increasingly critical issue in the domain of e-Commerce [re]. This paper presents experiments designed to estimate users'
tolerance of QoS in the context of e-commerce. In addition to objective measures we discuss contextual factors that
influence these thresholds and show how users' conceptual models of Web tasks affect their expectations. We then show
how user thresholds of tolerance can be taken into account when designing web servers. This integration of user
requirements for QoS into systems design is ultimately of benefit to all stakeholders in the design of Internet services.
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| Tipo |
pdf
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| Palabras clave |
Allan Kuchinsky,Service User Integrating User-Perceived Quality into
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| Tipo de Interactividad |
Expositivo
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| Nivel de Interactividad |
muy bajo
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| Audiencia |
Estudiante
Profesor
Autor
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| Estructura |
Atomic |
| Coste |
no
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| Copyright |
sí
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unrestricted |
| Formatos |
pdf
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| Requerimientos técnicos |
Browser: Any
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| Relación |
[IsBasedOn] http://www.hpl.hp.com/techreports/2000/HPL-2000-3.pdf
[References] oai:CiteSeerPSU:419769
[References] oai:CiteSeerPSU:364039
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| Fecha de contribución |
31-mar-2009 |
| Contacto |
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