Contribuição a mensuração de desempenho de processos: aplicação em instituição de ensino superior
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Contribuição a mensuração de desempenho de processos: aplicação em instituição de ensino superior
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| Id. |
8342715 |
| Idioma |
PT
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| Titulo |
Contribuição a mensuração de desempenho de processos: aplicação em instituição de ensino superior |
| Autor(es) |
João Antonio Sardelli Neto
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| Localización |
http://www.sapientia.pucsp.br//tde_busca/arquivo.php?codArquivo=3063
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| Versión |
1.0 |
| Estado |
Final
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| Descripción |
Due to the incapacity of the public sector to provide resources to support the demandfor higher education, during the ten last years, the private education system becameprotagonist of an unprecedented expansion. Such an expansion created a situationof intense competition, in which only those institutions that may maintain a certainstandard of quality for education will survive, supported by an appropriate system forthe monitoring of the critical factors for success. The central focus of this study is toperform a test based upon a theoretical reference in order to observe and to treat theprocesses that affect the performance of a higher education institution, through abibliographic research and submitting a proposal for a model that may be of interestof the managers of said entities. The proposal advances within the context of highereducation institutions, in respect to Measuring the Performance of academic supportProcesses, in order to identify opportunities to eliminate wastes and to have acontinuous improvement. The contribution of the Managerial Accounting for theimplementation and monitoring of operational improvement initiatives is examinedwithin a strategic point of view. General principles of Process Management arebroached as a manner to create a conceptual basis for the elaboration of indexesthat comply with the information requirements to guide the management process.The study submits an analysis of the results achieved, showing the possibility toeliminate wastes and to have a continuous improvement. The concept ofContribution Costing was applied for the classification of courses, by order ofabsolute value of its contribution towards the final result. The model has shown itselfto be appropriate for the recommended objectives
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| Tipo |
PDF
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| Palabras clave |
CIENCIAS CONTABEIS
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| Tipo de recurso |
Electronic Thesis or Dissertation
Tese ou Dissertacao Eletronica
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| Tipo de Interactividad |
Expositivo
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| Nivel de Interactividad |
muy bajo
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| Audiencia |
Estudiante
Profesor
Autor
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| Estructura |
Atomic |
| Coste |
no
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| Copyright |
sí
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Liberar o conteúdo dos arquivos para acesso público |
| Formatos |
PDF
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| Requerimientos técnicos |
Browser: Any
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| Fecha de contribución |
06-sep-2008 |
| Contacto |
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