Use strategic assessment to demonstrate impact: a case study at the HKUST Learning Commons - Wong, Gabrielle K. W.
The Learning Commons at HKUST Library aims to be an engaging and supportive space for student learning. It was the first of its kind in the HKUST campus. After the first year of operation, during which services and facilities were consolidated in steps, the Library conducted an assessment to find out users’ experience, review what have been done right for our users, and what could be changed for the better.The three-phased assessment, comprised of focus groups and questionnaire surveys, was strategically planned and implemented in Spring Semester 2013. Each phase was built on the previous one so that we could...
(464265 bytes; application/pdf) - 16-nov-2013
Information commons help desk transactions study - Wong, Gabrielle K. W.
With the purpose of designing a training program for a new team serving at a technology service point, the author analyzed the transactions log using a new, multi-faceted, taxonomy. The resulting list of competencies and the methodology would be useful for managers of information or learning commons.
(501997 bytes; application/pdf) - 28-oct-2010