Mostrando recursos 1 - 5 de 5

  1. Text trajectories in a multilingual call centre: The linguistic ethnography of a calling script, Tilburg Papers in Culture Studies

    Woydack, Johanna; Rampton, Ben
    Call centres have been widely criticised as standardized workplaces, and the imposition of calling scripts is often characterised as dehumanizing and deskilling. But these accounts lack close analysis of how scripts are actually produced, taken up and used by call centre workers, and they are generally locked into dualistic analyses of control and resistance. In contrast, this paper combines long-term ethnography with transcontextual analysis of the production, circulation and uptake of calling scripts. This reveals a good deal of collective and individual agency in processes of text-adaptation, and produces a rather more nuanced picture of work in a call centre.
    (application/pdf) - 05-feb-2018

  2. Modelling Assumed Metric Paired Comparison Data - Application to Learning Related Emotions

    Grand, Alexandra; Dittrich, Regina
    In this article we suggest a beta regression model that accounts for the degree of preference in paired comparisons measured on a bounded metric paired comparison scale. The beta distribution for bounded continuous random variables assumes values in the open unit interval (0,1). However, in practice we will observe paired comparison responses that lie within a fixed or arbitrary fixed interval [-a,a] with known value of a. We therefore transform the observed responses into the interval (0,1) and assume that these transformed responses are each a realization of a random variable which follows a beta distribution. We propose a simple...
    (application/pdf) - 18-oct-2016

  3. Education and Social Mobility in Europe: Levelling the Playing Field for Europe's Children and Fuelling its Economy

    Altzinger, Wilfried; Crespo Cuaresma, Jesus; Rumplmaier, Bernhard; Sauer, Petra; Schneebaum, Alyssa
    The persistence of socioeconomic outcomes across generations acts as a barrier to a society's ability to exploit its resources efficiently. In order to derive policy measures which aim at accelerating intergenerational mobility, we review the existent body of research on the causes, effects and the measurement of intergenerational mobility. We also present recent empirical works which study intergenerational mobility in Europe, around the Globe, and its relevance for economic growth. We recommend four policy measures to reduce the negative impacts of intergenerational persistence in economic outcomes: universal and high-quality child care and pre-school programs; later school tracking and increased access to...
    (application/pdf) - 18-oct-2016

  4. Migration in an ageing Europe: What are the challenges?

    Crespo Cuaresma, Jesus; Huber, Peter; Oberdabernig, Doris Anita; Raggl, Anna
    We use new migration modelling and projection techniques in order to quantify the effect of migration in the context of ageing societies in Europe over the forthcoming decades. Using new empirical results, data and projections of migration flows developed in the framework of the WWWforEUROPE project, we inform the policy discussion concerning the role of demographic change, inequality dynamics, labour market integration of migrants and the sustainability of public finances in the continent. (authors' abstract)
    (application/pdf) - 18-oct-2016

  5. How Strong is the Linkage between Tourism and Economic Growth in Europe?

    Antonakakis, Nikolaos; Dragouni, Mina; Filis, George
    In this study, we examine the dynamic relationship between tourism growth and economic growth, using a newly introduced spillover index approach. Based on monthly data for 10 European countries over the period 1995-2012, our analysis reveals the following empirical regularities. First, the tourism-economic growth relationship is not stable over time in terms of both magnitude and direction, indicating that the tourism-led economic growth (TLEG) and the economic-driven tourism growth (EDTG) hypotheses are time-dependent. Second, the aforementioned relationship is also highly economic event-dependent, as it is influenced by the Great Recession of 2007 and the ongoing Eurozone debt crisis that began...
    (application/pdf) - 18-oct-2016

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