1. (100%) Percepção da qualidade de call centers na prestação de serviços. - Heriney Lima Queiroga
quality, based on the SERVQUAL scale to evaluate this perception. Initially, abibliographic review was made about services, service quality and SERVQUAL scale. The proposed model is an adaptation of the
(PDF) - 21-feb-2009

2. (100%) La percepción de la calidad en el sector de la mensajería urgente - Martínez García, José Antonio; Martínez Caro, Laura
This research has focused on the customer evaluation of perceived quality in the urgent transport ... comparison or multilevel modeling, this study shows how the perceived service quality of the public
- 26-jun-2009

3. (70%) Pre-Encoding PQoS Assessment Method for Optimized Resource Utilization," presented at HET-NETs04 - H. Koumaras; E. Pallis; G. Xilouris; A. Kourtis; D. Martakos; J. Lauterjung
Perceived Quality of Service (PQoS) for homogeneous MPEG-4 video content, enabling optimized utilization of the corresponding storage and bandwidth resources. Besides, the Mean Perceived Quality of Service
(application/pdf) - 26-ago-2009

4. (50%) Visual Fidelity and Perceived Quality: Towards Comprehensive Metrics - Stefan Winkler
determining the overall perceived quality. In this paper, the addition of image appeal attributes is ...Traditional visual quality metrics measure fidelity instead of quality, even though fidelity, i.e.
(ps) - 31-mar-2009

5. (50%) Visual Fidelity and Perceived Quality: Towards Comprehensive Metrics - Stefan Winkler
determining the overall perceived quality. In this paper, the addition of image appeal attributes is ...Traditional visual quality metrics measure fidelity instead of quality, even though fidelity, i.e.
(ps) - 31-mar-2009

6. (50%) Lessons Learned On Measuring Perceived Software Quality - Michalis Xenos
This paper, which summarises work on measuring users' opinions of the quality of software products ... software quality. Although this paper briefly presents the survey method and the techniques used to
(pdf) - 31-mar-2009

7. (50%) Measuring Perceived Software Quality - M Xenos,D Christodoulakis
This paper presents a method for measuring customer's perception of software quality. We argue that, although the importance of the perceived product quality is recognised world-wide, there does not
(pdf) - 31-mar-2009

8. (50%) Integrating User-Perceived Quality into - Allan Kuchinsky,Service User
As the number of Web users and the diversity of Web applications continues to explode, Web Quality of Service (QoS) is an increasingly critical issue in the domain of e-Commerce [re]. This paper
(pdf) - 31-mar-2009

9. (40%) Measuring Perceived Quality of Speech and Video in Multimedia Conferencing Applications - Anna Watson,M. Angela Sasse
real-time multimedia services, but it is the subjective quality perceived by the user that will ... testing methodology, which acknowledges the multi-dimensional nature of perceived audio and video quality
(ps) - 31-mar-2009

10. (40%) Integrating User-Perceived Quality into Web Server Design - Nina Bhatti,Anna Bouch,Allan Kuchinsky
As the number of Web users and the diversity of Web applications continues to explode, Web Quality ... services. Keywords: Quality of Service, User perception, E-Commerce, Server design 1. Introduction
(ps) - 31-mar-2009

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